Tips from the Top - December 2017
Ask Why Your Company Didn’t Get the Job
Creating quotes can be a very time-consuming process. How long does it take you to prepare a quote? Tracking all your project/job quotes is a good practice for a couple of reasons…Read more
Closing of an issue can be more important than raising a new one.
The Right People Are Essential
All your future business plans and success are dependent on having the right people. Without the right people, you can’t execute even the simplest of plans.
Serve Yourselves as Well As You Serve Your Customers
Instead of only focus on satisfying your external customers, strive to serve your internal customers as well. If you have a Customer Bill of Rights, live it out. Market it as a differentiator! Recognize that your team has rights as well. Establish an internal Bill of Rights and live up to those commitments.
Don’t Mess with the Streak!
In Bull Durham, Kevin Costner's character explains that a player on a streak has to “respect the streak.” If you are winning, keep doing what you are doing. The same is true for business. When you are on a roll, don’t change things up. Don’t be one of those people who stops doing something because it worked!
Hiring for Attitude is Key
As owners, we set the tone for the culture and new team members need to match the culture.